TERMS AND CONDITIONS FOR USE OF WEBSITE of http://www.catwalkcreative.co.uk
IMPORTANT NOTICE
http://www.catwalkcreative.co.uk/ is
the website address for Catwalk Creative (hereafter referred to as “the
Company”, “Catwalk Creative” “we” or “us”). All use of the Company’s website is
on the terms set out below and the terms apply to all pages of http://www.catwalkcreative.co.uk/
If you do not agree with any of these terms then please cease use of the
website now. All visitors to this website are bound by these terms and
conditions and the terms form a contract between us so you may wish to print
off a copy for future reference. We reserve the right to change the terms from
time to time to meet the needs of the business and any changes will be posted
here.
Access to this
Website may be restricted, suspended or terminated at any time.
1.
INFORMATION
a. Please remember that if you
use this website you are responsible for maintaining the confidentiality of
your account and any passwords and should ensure you restrict access to your
computer to prevent unauthorized access to your account. You must inform us
immediately if you have any reason to believe that your password has become
known to anyone else or if it may be being used in any unauthorized manner.
b. Please ensure that the details you
give to us are complete and up to date and notify us of any changes to the
information you provide to us.
c. We make every effort to ensure
that our website is accurate and up to date. Please advise us as soon as
possible in the event you notice any inaccuracies or other problems with the
website.
d. Please ensure you check
independently on any information before you rely on it. Whilst we use do our
utmost to ensure information is correct at the time of posting on the site no
representations are made by us that all information is accurate, up to date and
complete and we shall not be liable in any way for any loss or damage arising
from any inaccuracy in any information or information which is out of date. All
information is provided free of charge.
e. We reserve the right to refuse
access to the website, to terminate customer accounts, to remove or edit
website content or to cancel any orders if necessary. In the event the Company
cancels an order it will be without charge to you.
2. ORDERING
AND SUPPLY OF GOODS
a. Catwalk Creative welcomes orders from international buyers. Simply complete the contact form and confirm which items you wish to purchase. You will receive a reply confirming the total price including shipping by the most cost effective method. You will always receive a shipping discount.
b. All services supplied or goods
purchased from us are subject to these terms and conditions.
c. You confirm that you are over 18 years
old.
d. You may order Goods from the Web
Site by submitting a completed order form.
e. Please note that all orders are
subject to availability.
f. We aim to keep items in stock at all
times, however as some of our products are imported or handmade there maybe
rare instances when the items are unavailable therefore it will not be possible
to order any item that is not in stock.
g. All items in the Catwalk Creative
collections have been carefully selected to reach optimum standards of quality.
Please be aware that whilst we take great care to describe all our products,
some of the items are handmade or made from ceramic materials and so, are
unique- therefore some of the tones and design may slightly vary.
h. Catwalk Creative items are in high
demand and you can be confident that the items ordered should reach you within
a few days but please allow 28 days for delivery as some items are imported.
You will be issued with a dispatch notice when your order has been processed
which will note the reference number of your parcel. You can use this
number in the “track & trace” section of http://www.royalmail.com/
to track your parcel if it has been sent by Royal Mail Special Next Day
delivery. If sent by Royal Mail recorded delivery, you will be able to
track your parcel only after Royal Mail have attempted delivery.
i. The Company will confirm acceptance of
your order by email to the email address you supply and the sending of this
email, whether or not the same is received by you, is confirmation of the
details of the order and of the contract with us. Please make sure you provide
us with the correct email address and ensure that your e mail is in full
working order.
j. The Company shall not be
liable for any problems caused by you supplying faulty information (such as the
wrong email address or wrong delivery address) or due to your failure to make
any particular specification.
k. No statements made in these terms
or on this Web Site shall be deemed to affect the statutory rights of a
consumer which cannot be restricted or excluded currently under the law.
l. Every effort is made to ensure
that the information featured on the website is correct, in the case of errors
being made Catwalk Creative will endevour to remedy, replace or refund goods as
quickly as possible from the time of being made aware of the situation, we will
not be held liable or responsible for any losses as set out in the limitations
of liability section of these terms.
m. It is the responsibility of
the customer to notify Catwalk Creative immediately if there are any delivery
problems or if the goods ordered are unfit for purpose, not as described on the
Web Site or not of satisfactory quality.
n. All products and services and postage
and packaging must be paid for in full prior to the dispatch of goods ordered
unless agreed in writing. Once an order has been placed, processed it may not
be cancelled without due cause.
3. PRICE
AND PAYMENT TERMS
a. The Price of the Goods shall be
the price quoted on the Web Site at the time your order is accepted. We try to
ensure that all details including prices are displayed accurately and are
up-to-date. Obviously prices may vary from time to time so please make sure you
check all the relevant details before you place an order with us as prices may have
altered since you last visited our site.
b. The Price of the Goods shall be
inclusive of VAT and postage for
c. International buyers must email
using the contact form to confirm which item(s) are to be purchased. An email
confirmation will be sent to you advising the additional shipping price. A
combined shipping discount will be given if you order two or more items on one
invoice.
d.i) You must pay in pounds sterling (£).
International buyers must pay by PayPal. PayPal accepts all major credit
and debit cards. Payment should be made at the time your order is
accepted. However, if you wish to delay payment (up to 5 working days)
you may do so upon acceptance from Catwalk Creative. Please email to
advise before completing your order. We do not store your card details or other
sensitive information and comply with our obligations under the Data Protection
Act. All customers details remain secure throughout the transaction
process. No cardholder information is ever passed without being encrypted.
d.ii)
e. In the event you are entitled to a
refund, such refund will be issued via the method you paid by originally.
f. These terms of sale are subject to
change without notice and are correct at time of writing.
4. DELIVERY
a. All our products are securely
packed. We shall arrange delivery of the Goods ordered by you to the address
confirmed on your PayPal account and not to a temporary address.
b. Orders will be dealt with as soon
as they are accepted and we aim to dispatch all orders within 1-3 working days.
c. If for any circumstances beyond
our control we are unable to produce an item it will be marked as “currently
not available”. You may still place an order but it will only be dispatched
once the item is again available. We reserve the right to withdraw any products
from sale at any time. If you wish to check availability please email using the
Contact Form (see main menu). If your order cannot be fulfilled you can either
have a full refund to your PayPal account or choose a replacement item.
d. In the event you fail to take delivery
of the Goods ordered or fail to supply adequate instructions to facilitate
delivery of Goods we reserve the right to cancel Your order and to retain the
Goods. In these circumstances we shall refund you the price paid for the Goods
we were unable to deliver, excluding any postage/shipping costs.
e. In the event there is a problem or
alleged problem with Goods ordered or delivered you agree to notify us within
seven (7) working days of delivery in connection with any problem with Goods or
within thirty (30) days of placement of your order in the event of non-delivery
of Goods.
5. RETURNS
a. As you are buying Goods over the
internet you may have rights under the Distance Selling Regulations which
currently give you the legal right to cancel your order within seven (7)
working days of receiving the Goods ordered. Please note that these
regulations do NOT APPLY to certain items including but not limited to ANY
BESPOKE ORDERS or certain goods which cannot be returned due to Health and
Safety regulations.
b. If you do have a right of
cancellation you may cancel an order by notifying us in writing no later than
seven (7) days following your receipt of the Goods provided you return the
Goods to us unopened, undamaged and unworn in their original
packaging with all associated labels and tags and in a saleable condition
(N.B. briefs must still have gusset protectors or other protective wrapping in
place and if tried on must have only been tried on over your own
underwear). We will not refund the cost of return postage.
c. We reserve the right to refuse to
accept returns of items which are soiled or damaged.
d. The notification of cancellation
must state your order number and/or title details and please give reasons
for cancellation.
e. Provided you comply with these
terms we shall provide you with a refund for cancelled Goods within thirty (30)
days of our receipt of the returned cancelled Goods.
f. Other than as stated in these
terms Goods may not be returned for any reason other than due to any breach of
the consumer laws from time to time in force under which you may be entitled to
a remedy e.g. the Goods are not what You ordered or the Goods are faulty or not
of satisfactory quality within the meaning of the Sale and Supply of Goods Act
1994. In the unlikely event the item that you have ordered is unsuitable or
faulty please inform Catwalk Creative within 24 hours at catwalkcreative@googlemail.com. Returned goods will not be accepted unless you have emailed first confirming your full name, address, item title, purchase price and reason for return.
g. Postal address for returning goods is:
Catwalk Creative, 4 Bottesford Ave, Manchester, United Kingdom, M20 2LF
We strongly recommend that you
obtain proof of posting and return by registered/recorded delivery when
returning items, as Catwalk Creative will not be held responsible for
any products that are lost in transit for which you have no proof of
registered/recorded posting. All decisions made by Catwalk Creative are final.
This does not affect you statutory rights.
h. In the event we publish a
“Freepost” address you must return any goods to that address and if you
fail to do so we shall not be able to refund any postage costs you incur.
6. COPYRIGHT,
TRADE MARKS, GRAPHICS AND LOGOS
a. www.catwalkcreative.co.uk and
Catwalk Creative are the registered trading names and trade marks of the
Company and may not be used by any other party without the Company’s prior
written consent.
b. All visual elements, screen
layouts and material displayed on the Web Site belong to the Company unless
otherwise specified e.g. reports or extracts from brochures/journals/articles
or is copyright to our technology or content providers. All designs, artwork,
photographs and copy shall remain the property of the Company or their relevant
owner. We reserve the right to take whatever legal action may be necessary
against any visitor or user of this site who is found to have infringed out
rights to recover all consequential losses including but not limited to
recovery of all associated costs.
c. You may view, print or download
the contents of the website for personal use but for no other purposes
including but not limited to commercial use or re-publication.
d. No materials from or belonging to
www.catwalkcreative.co.uk website or content within, may be changed, adapted,
copied, reproduced, republished, downloaded, uploaded, transmitted, posted,
stored or distributed in any way. We wish to make it abundantly clear that it
is expressly prohibited without limitation to use the service or its content
for any purpose that is likely to bring the Company, www.catwalkcreative.co.uk
or any of its directors, employees, sponsors, clients or associates into
disrepute.
7. DISCLAIMER
a. We have used all reasonable
endeavors ensuring the accuracy of information on the website but provide no
warranty or guarantee in respect of the information.
b. We make no representations as to
the adequacy or appropriateness of items for sale or services for your purpose.
c. http://www.catwalkcreative.co.uk/
reserves the right, at its discretion, from time to time to make changes to the
information provided on the www.catwalkcreative.co.uk website. You are
therefore, advised to check the information provided to you on the
www.catwalkcreative.co.uk website regularly. Any reliance that you place on the
accuracy of that information is at your own risk; we do not under any
circumstances guarantee the accuracy of any of the information or links
provided on the site.
d. We will not be liable under any
circumstances whatsoever for any consequential, direct, indirect punitive, or
special damages arising from the use of the service or whilst being transferred
to any other site via links of any kind.
e. You accept full responsibility for
accessing any links to other websites and we shall not be liable for any
products, information, advice or practices of any third parties who may be
linked to this Website.
f. All users of
www.catwalkcreative.co.uk do so at their your own risk and take full
responsibility for any consequences which may arise from accessing and using
the website, responding to or using the services of the advertisers links that
maybe found on the website.
g. www.catwalkcreative.co.uk
expressly disclaims and shall not be liable for all or any warranties,
expressed or implied by any advertiser featured or listed by
www.catwalkcreative.co.uk relating to any products or services, including in
particular, any warranties of satisfactory quality or fitness for a particular
purpose. Customers must check this directly with the relevant supplier.
h. Under no circumstances will
www.catwalkcreative.co.uk or any of its directors, employees, agents,
shareholders, direct associates, sponsors or any other party involved in the
advertising, maintenance, distribution or sale of www.catwalkcreative.co.uk
services be liable for any direct, indirect or consequential damages, or
incidental damage, including but not limited to, loss of business, goodwill,
profits, savings or anticipated savings or any other intangible losses
whatsoever that result from any of the following:
i. Any
information, data or materials whatsoever which are downloaded or transmitted
over the internet. We are unable to ensure the security of any information
transmitted over the internet and attempts to do so are carried out at your own
risk. www.catwalkcreative.co.uk and its associates shall not be held
responsible in any way, or be liable for any damages or injury that may
transpire as a result of such actions.
ii. Errors, omissions, mistakes, interruptions,
deletion of e-mail or files, suspension, delays in operation transmission or
service response time, termination, defects, viruses or any failure of
performance with and in connection with www.catwalkcreative.co.uk including,
without limitation those arising from communications failure, destruction due
to unauthorised access of systems, programs and services, theft or acts of God.
iii We cannot guarantee that
the www.catwalkcreative.co.uk website will be uninterrupted or completely
error-free; furthermore we cannot ensure or guarantee in any way that the
www.catwalkcreative.co.uk website is free from viruses, harmful components or
any interference by unauthorised users or hackers. It is the sole
responsibility of the visitor or site user to protect his or her own systems
against such situations.
8. CONTACTING THE
COMPANY AND CUSTOMER SERVICES
a. If
you wish to contact us for any reason please email: catwalkcreative@googlemail.com
or write to: Catwalk Creative, 4 Bottesford Avenue, Manchester, M20 2LF.
b. If you do not want us to continue to hold any information
about you and/or if you do not wish us to send you any further communications
please email us at: catwalkcreative@googlemail.com
or simply unsubscribe from your next Catwalk Creative email newsletter.
9. PRIVACY AND
CONFIDENTIALITY
a. The confidentiality of Customers and
site visitors is a top priority at Catwalk Creative and we comply with all
aspects of the Data Protection Act 1984 and the new act of 1998. When a
client/customer makes an order or sends us an enquiry we may ask for their
name, telephone numbers, email addresses, postal addresses and company
information along with information to enable us to fulfill their order and to
help us manage and maintain their records. We are committed to protecting the
privacy of users of our website, services and subscribers to any Catwalk
Creative newsletters and to protecting the personal information which our
subscribers provide to us.
b. We will never sell or share your
personal information with third parties unrelated to it (other than with your
prior agreement and at your request) and will only use the information we
collect from customers, clients and subscribers in the following ways i.e.
i We may use your
name, email, address and other information you supply to us to let you know
about our services, special offers and sales.
ii We may also use
your contact details to let you know about any enhancements to our website or
any subscription benefits to which you may be entitled. If you would
rather not receive any information from us please email us at: catwalkcreative@googlemail.com
iii We do not
use “cookies” (i.e. messages given to a web browser by a web server which
is stored in the browser in a text file called cookie.txt. Each time the
browser requests a page from the server this message is sent back. A cookies
main objective is to identify users and to personalize their visit by
customizing web pages for them e.g. by welcoming them by name next time they
visit the same site. A site using cookies will usually invite you to give your
name, address etc and your interests).
c. If you wish to find out more about
Data Protection and privacy go to http://www.dataprotection.gov.uk/
10. HEALTH AND SAFETY
AND CARE OF GOODS
a. You must carefully read, follow and
comply with all instructions supplied with any items BEFORE USE
including but not limited to washing, cleaning or care instructions and
instructions and recommendations as to storage and use) and Catwalk Creative
shall not be liable for any problems which result in any failure to follow
instructions.
b. For your own health and safety do
not use any item in any way that is not recommended in the instructions supplied
with it.
c. Be careful where you store any
items purchased from us and ensure they are kept out of the reach of children.
11. CATWALK CREATIVE DRESS AGENCY
Dress Agency Terms and Conditions can be found here.
12. GENERAL
a. Any rights of third parties under
the Contracts (Rights of Third Parties) Act 1999 are hereby expressly agreed
not to apply and any agreement made in connection with this site shall be
strictly between you and the Company.
b. All purchases made from this website
shall be deemed to have been concluded in
c. The www.catwalkcreative.co.uk
website may be accessed from outside of the
13.
GIFT CERTIFICATES - These are email Gift Certificates which can be purchased in increments of £20 to £100. Upon
receipt of your cleared payment, Catwalk Creative will send the email
certificate to the email address of your choice. If you wish to use your own
email address you can print the gift certificate and enclose it in a card.
Alternatively, the email card can be sent to the recipient of your choice.
Please complete the contact form and confirm any personal message you wish to
be included with your email gift certificate. Each certificate will include a
unique reference number. It is redeemable only from www.catwalkcreative.co.uk.
It can be used to purchase goods to the value of the certificate or higher by
paying the balance by PayPal or by other methods if you reside in the
Quote Ref: Date valid from:
A Catwalk Creative Gift Certificate
to the value of £
From:
To:
Personal Message: